Feedback Form – Mega Jati Consult Sdn Bhd

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PROJECT DETAILS
Customer Name*
Date*
Project Title*
Scope of Services*
Score Description

5 Excellent

4 Good

3 Moderate

2 Weak

1 Very Weak
A. TIMELINESS & RELIABILITY OF DELIVERY
1) On-Time Delivery and deliver to point of use*
2) Respond promptly*
3) Provides accurate info/product/service*
4) Service is in there when needed*
5) Short lead time*
Sub-total A
B. QUALITY OF SERVICES
1) Provides 100% quality services*
2) Accepts responsibility of quality works*
3) Request constructive improvement*
4) Positive feedback*
5) Reliable services*
Sub-total B
C. RESPONSIVE TO CUSTOMER NEEDS
1) Professionalism and high commitment*
2) Positive and good attitude*
3) Responsive and review changes with customer*
4) Competitive price*
5) Is always there when needed*
Sub-total C
D. TECHNICAL KNOWLEDGE TO CUSTOMER
1) Good technical background*
2) Understand customer needs*
3) Develops and propose new services to customer*
4) Provide adequate and accurate supporting documents*
5) Provide offsite technical advice and supports*
Sub-total D
Comments by customer*
Total A+B+C+D